FAQs

How much is the shipping fee?

 

The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.

  

Do you have free shipping? 

 

YES! As we’ve said, we have some promos and discounts with our products. At special times, we will offer free shipping for our products. Check out our announcement on our homepage or on our social media outlets.

  

When will my order arrive? 

Processing times are separate from the shipping times. The processing time is the length of time our shop needs to get an order ready to ship. 

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping times depend on your location. For example, someone in New York may get their order faster than someone in California. Shipping is usually within 2 - 8 days of your confirmation email.

 

 

Can I cancel my order once it is placed?

  

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.

  

Do you have a return policy?

All of our products are carefully inspected before they are shipped. That said, sometimes we do make mistakes. Our return policy is 7 days. Unfortunately, we can’t offer you a refund after 7 days of original purchase date. Note: The purchase of an E-Gift Card is final sale and will not be eligible for a refund and/or return.

To be eligible for a return, your item must be in its original packaging, unopened, unused and in the same condition that you received it.

To return your product, you should email daryl@dlglash.com or send a request on our contact page to initiate process. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you. We will also advise you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems. 

Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return. 

 

Where can I contact you in case of concerns with the products?

  

You can reach us by sending us an e-mail on our Contact Page or sending us a message on our social media outlets.